Ramp Equipment Agent

Area of Responsibility

Purpose of the Job

Key Responsibilities

To collect, transport and manually load all passenger baggage and allocated freight onto a range of different types of customer aircraft in order to deliver the timely ramp handling services in line with agreed procedures and health and safety regulations
• To carry out daily ground services equipment inspections checks, report any faults immediately following the company’s procedure and remove any defective/unserviceable equipment from the operation
• To operate all vehicles and ramp equipment used during aircraft handling, according to current standards and procedures, so as to minimise risk of injury to self and others and damage to customer aircraft
• To carry out a range of other ramp duties, as delegated by the Team Leader, during the offloading, loading and air start, in accordance with agreed procedures and customer service level agreements, to ensure the safe and on time performance
• To liaise with the other departments, Dispatchers and the Team Leader about any perceived issues (e.g. misplaced baggage/cargo), so that problems can be swiftly resolved with minimal financial penalty to the business.
• To co-operate, build relationships with and support team members / colleagues, willingly sharing knowledge and experience when needed so as to ensure continual improvements to service are made and Sharjah Aviation Services reputation is seen as positive and professional.
• To demonstrate a high standard of behaviour, appearance and timekeeping in compliance with Company codes and standards of conduct, so as to demonstrate professionalism with an inherent respect of colleagues, customer airlines and passengers.
• To accurately complete the necessary reporting forms day-to-day
• Use of a baggage tug, flat bed lorry, baggage conveyor belt, hi-loader, GPU, FEGP, ASU, aircraft steps, in-board plane systems, forklift trucks, pushback tugs and any other (After relevant training)
• Correctly place chocks on aircrafts and GSE
• Assist in aircraft engine start up
• Perform pre-departure/post arrival check prior to removing/positioning any GSE from/to aircraft
• Follow the correct tie-down procedures in line with IATA guidelines
• Understanding and use off headset and radio procedures including hand signals
• Familiarization of runway and taxiway designators
• Delivery of baggage and or freight to the aircraft side
• Delivery of baggage to the arrivals belts and unloading of baggage onto the reclaim belt
• Delivery of baggage to the Transfer Unit / Drop-off point
• Collection and loading of gate items
• Unloading and delivery of items to the gate lounge / aircraft side
• Delivery / collection of Freight to / from the cargo sheds

Key Responsibilities Continued

• Delivery / collection of empty containers to / from the appropriate storage area
• Ensuring equipment is kept clean and tidy and is stored in the correct area and manner
• Ensuring any F.O.D. is dealt with appropriately
• Understanding and acting upon all prevailing Airport Notices and instructions / Company instructions
• Wingman and passenger escort duties as required
• Ensuring that all Health & Safety requirements are adhered to and the reporting of those that are not
• To ensure that company property is handled in appropriate manners in order to minimize any potential damages
• To ensure company’s uniform and grooming standards are being adhered to at all times.
• To ensure that the relevant, Health & Safety and company policy requirements are fully complied with
• Escorting of staff on a temporary pass
• Ensuring Airport Security requirements are adhered too
• Representing The Company in a professional manner
• To work in each area of the business as required by the workloads
• Any other duties and responsibilities that the company requires in order to achieve the smooth running of the operation.
• Adhere to the company Safety Compliance Policy, Security Policy and Health & Safety Policy.

Note – The role defined here is not exhaustive, and duties and responsibilities in line with the job function may be added from time to time.

Key Responsibilities Continued

Key Responsibilities Continued

Qualifications

Experience

• Able to operate equipment of the Airside Operations

• Good command of written and spoken English language

• Working to tight deadlines

• Time Management

Experience Continued

Skills

Competencies

About Sharjah Aviation Services