Job Title:  Team Leader - Holidays

Job Purpose:

To lead and inspire a team of travel consultants in the Holidays and Cruises department, driving daily sales performance, ensuring operational excellence, and personally managing high-value bookings to contribute to overall business growth.

Key Responsibilities:

1- Sales Strategy 

• Develop and implement innovative strategies to scale daily sales and improve conversion rates.
• Collaborate with marketing and product teams to align sales efforts with promotional campaigns.

2- High-Value Booking Management

• Handle complex and premium customer inquiries, including long-haul destinations and luxury cruise packages.
• Convert high-value leads into confirmed bookings through expert consultation and negotiation.
• Maintain a personal sales target alongside team leadership responsibilities.
• Ensure exceptional customer experience for premium clients, fostering repeat business and referrals.

3- Team Leadership & Perfomance Management

• Guide and coach a team of travel consultants to consistently exceed daily sales targets.
• Conduct regular one-on-one sessions and team meetings to review performance, provide feedback, and foster a collaborative environment.
• Deliver ongoing training on product knowledge, sales techniques, and customer service excellence.
• Motivate and empower the team to achieve and surpass individual and departmental goals.

4- Operational Excellence

• Maintain accurate and timely reporting of daily sales, team performance, and customer feedback.
• Ensure compliance with company policies, procedures, and quality standards.
• Optimize workflow processes to enhance team productivity and service delivery.
• Use CRM and booking systems efficiently to manage leads, follow-ups, and customer interactions.
• Support cross-functional collaboration with finance, marketing, and operations teams to ensure seamless execution of travel packages.

Personal Dimensions

Personal Qualities:

• Inspirational leader with strong coaching and mentoring skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with a results-driven mindset.
• High attention to detail and commitment to service excellence.
• Ability to thrive in a fast-paced, target-driven environment.

Education:

• Bachelor’s degree in Travel & Tourism, Business Administration, Hospitality Management, or a related field (preferred).
• Industry certifications in travel or sales (e.g., IATA, CLIA) are a plus.

Experience:

• Minimum 3–5 years of experience in the travel, holidays and cruise industry, with at least 3 years in a supervisory or team leadership role
• Experience working with CRM systems, booking platforms, and other travel industry tools.
• Exposure to fast-paced, target-driven environments with a focus on customer satisfaction and operational efficiency.