Flight Operations Officer

Job Purpose

To generate timely, effective, and safe operational flight plans and pre-flight briefings for scheduled and non-scheduled flights throughout the Airline’s network in compliance with the Airline’s policies and procedures, and respective civil aviation authority regulations. Supports the Airline’s operational control and dispatch reliability by efficiently responding to irregular and emergency requirements considering safety, efficiency, and customer satisfaction. To administer the published crew rosters of the Airline aiming for the achievement of On Time Performance on daily basis related to the scope of Crew Planning Control with full compliance to regulations and policies in place.

Key Result Responsibilities

Flight Dispatch

• Generates flight plans, pre-flight briefings, and amendments for scheduled, non-scheduled, training, and test flights, taking into consideration business requirements and regulatory conditions in the respective destinations, safety, efficiency as well as customer satisfaction.
• Monitors the performance and trends of the flights through the system based on different criteria and conditions.
• Analyses available data to identify cost, weather, curfew, and accordingly recommends the most cost effective routes and plan accordingly.
• Conducts regular analysis on operational and meteorological conditions to recommend the safest and most efficient minimum fuel requirement for the assigned flights, as well as the associated limitations on operational capabilities such as weather, NOTAMs, NAV Facilities, Air Traffic Control, Air Traffic Flow, Mel requirements, etc.
• Provides to management detailed summary on fuel consumption, flight plans, flight watch, test and training flights for the ETOPs.
• When requested, provides the Captain-in-command with a thorough flight crew briefing, covering all significant information, which may affect his/her flight.
• Transmits to ICAO all Flight Plan requirements directly or through Airline approved handling agent in the country of operation.
• Coordinates with Line Manager and Captains in Command to manage irregular operations and disruptions, delays, cancellations, and rotations in an effective manner whilst initiating alternative plans in line with business interests and needs.
• Employs all possible tools and channels, during emergencies, to convey necessary safety related information to the Captains in Command to ensure safe conduct of the flights, and initiates procedures prescribed in the Operations Manual whilst ensuring abidance by Civil Aviation Authority and Air Traffic Procedures. 
• Assists in assessing accidents/incidents and in initiating the Emergency Response Accident/Incident Notification Procedures as well as the corporate notification process. 
• Ensures all LIDO Flight Planning data maintenance related functions are carried out so that all OFP’s are produced in consideration to all applicable regulatory, AIP requirements.
• Monitors the flight plans on daily basis ensuring necessary data maintenance is properly carried and Flight Plans are produced in line with applicable regulations. 
• Liaises with LIDO on any flight plans related issues, to implement remedial actions immediately.
• Ensures smooth workflow between shifts by carrying proper handover/takeover pre and post flights.
• Stays updated with changes to Company’s manuals, Aircraft Manufacturer’s publications, State’s or other regulatory bodies’ publications. 

Key Result Responsibilities - Continued

Crew Control

• Validates and reviews regularly the compliance to relevant policies and regulations of the published crew pairings and published crew rosters.
• Coordinates with relevant departments ensuring that all flights to be operated are completely covered with qualified crew members and standard crew complement.
• Creates, modifies and/or adjusts the crew pairings and crew rosters to cater to ad-hoc flights, flight re-routings, training activity revisions, absences and other disruptions affecting the published crew rosters with the goal of optimizing the crew utilization at the best and most applicable way.
• Manages and coordinates with relevant sections/teams the adjustments required in the crew member’s line training rosters ensuring it remains on track with completion target; e. g. familiarization and check flights, annual line checks, line release checks, IOEs, recurrent trainings, etc..
• Ensures that all adjustments in published crew rosters are relayed to the crew members ahead of time; e.g. crew member on home standby must be upgraded to open flight/s at least 13Hrs prior to flight’s ETD.
• Prepares, validates and transmits necessary pre-departure documents and authority required information, e.g. crew APP/APIS, crew list
• Participates in identifying improvements/adjustments required in the current processes or procedures, and in the productivity, systems used by the Crew Control team; e.g. crew management system, communication tools, reporting tools
• Prepares and transmits on time all required reports; e.g. submit to management the background for delayed flights relevant to Crew Planning and Control scope; absences to respective line managers, etc.
• Maintains and updates the crew database records including crew qualification records as received from authorized sources.
• Complies with necessary approved processes and procedures in order to attain the minimum agreed daily On Time Performance relevant to Crew Planning and Control scope
• Communicates on time to all support teams the required assistance, e.g. crew transportation, crew documents processing & release monitoring, hotel accommodation, deadhead seat blocking & booking, and crew status in order to maintain seamless routine crew control execution
• Reviews, validates and implements legal and compliant crew swaps.
• Manages and handles crew roster changes in accordance with the Fatigue Risk Management System (FRMS) approved parameters
• Participates and/or represents Crew Planning and Control during internal or external Audit activities.
• Performs and delivers tasks and responsibilities as maybe assigned by the line manager.

Qualifications (Academic, training, languages)

• Bachelor’s degree in Management or Aviation related fields or from a recognized university is highly desirable
• Possess a valid “Flight Dispatcher Certificate of License” issued from an approved institute or organization, preferably recognized by the applicable Civil Aviation Authority, alternately, successful completion of “Flight Dispatch” initial course or equivalent
• Exposure to QA/Safety/Security/Audit procedures and practices related to and affecting Flight Operations.
•  Capable of applying policies, procedures as per approved standards and regulations.
• Basic knowledge in using crew management systems, productivity tools
• Basic Airport, security procedures and regulations training is an advantage.

Work Experience

3+ years of experience in comparable airlines in the operations department as an approved or licensed “Flight Dispatcher”; experience with low-cost airline is preferred.