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Coordinator - Uniform Standards (Action Hospitality)

Date:  12-Sep-2022
Company:  Action Hospitality (ACH)

Sharjah, AE

Country:  AE


This position will be hired on ACTION HOSPITALITY a group company of Air Arabia Group.

Job Purpose

To assist customers and promptly respond to their queries by providing clear information, guidance and service needed , this includes delivery/dispatch of items and cash handling as per company’s adopted policies and procedures. 

Key Result Responsibilities

  • Opens/closes the showroom timely and maintains a safe and tidy workplace; ensures availability and readiness of display items in the assigned areas.  

  • Greets customers when entering and leaving the store. 

  • Handles the main reception desk: receiving payments, issuing receipts, keeping track of all cash and credit transactions, responds to customers’ inquiries whilst relaying clear messages and information as appropriate.   

  • Secures and properly controls cash, negotiable items, passwords and keys. 

  • Balances assigned cash drawer on a daily basis, maintains appropriate drawer limits, and adheres to all security procedures in respect to the cash drawer and the key to the cash drawer. 

  • Attends to customers’ purchases, alterations, laundry, items delivery, etc. Assists customers in fitting, takes measurements for alterations and communicates to manufacturer as needed. 

  • Properly documents all necessary transactions in the Large Transaction log 

  • Acts as focal point for the suppliers/vendors with respect to pick-up/drop-off of products and packages. 

  • Assists the officer/supervisor in stacking items on shelves accurately; collects items from store and delivers to customers as required. 

  • Informs the officer/supervisor with any shortages in items or low inventory  levels of products within the showroom. 

  • Packs items to be dispatched to the hubs/stations according to the approved orders and advises officer/supervisor once they are ready for processing. 

  • Prepares and maintains a database of all uniform  orders (new/alteration) in an excel sheet format to be referred to as needed. 

  • Ensures the comfort of all customers, visitors and guests waiting in the showroom area, escorts them if needed. 

  • Collects and promptly delivers documents, stationery and messages within the showroom in a timely and efficient manner. 

Candidate Preference

  • Female candidates will be given a higher preference.
  • Candidate currently residing in UAE will be preferred.
  • Demonstrates pleasant personality and positive attitude all times. 
  • Capable of comprehending and classifying items and documents needed for required tasks. 
  • Multi-task oriented, responds to multiple assignments easily and promptly. 
  • Demonstrates high attention to details. 
  • Willing to support and provide alternate solutions in ad-hoc scenarios and unplanned situation. 
  • Dependable, self-initiative takes ownership and acts proactively. 
  • Displays energy and enthusiasm.

Qualifications (Academic, Training, Languages)

  • High School or Diploma and higher in any stream is acceptable. 
  • Prefered to have a degree or diploma in Fashion Technology/ Textiles 
  • Well-groomed and organized. 
  • Dynamic and physically fit for the job, requires frequent movement. 
  • Age recommended: not above 30 years. 
  • Proficient in Microsoft Office. 
  • Good in English Language (Any additional language is a plus). 

Work Experience

  • 1-3 years of customer service experience in a similar role in any industry. 
  • Previous experience as Cabin Crew would be beneficial. 
  • Reliable for handling cash with accuracy and no discrepancies. 
  • Ability to understand assignments and plan tasks according to priorities and logical order. 
  • Cooperative team player; possesses good organizing and time management skills. 
  • Stays up-to-date with needed information and/or changes within the company including names of departments and personnel and their offices locations.   

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