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Codeshare & Alliance Support Executive

Date:  15-Nov-2022
Company:  Air Arabia PJSC (G9)

Sharjah, AE

Country:  AE

Job Purpose

To provide support services for the implementation of the Airline’s Codeshare partnership agreements to maximize revenue & connectivity at hub and beyond. To ensure that all related activities are executed in a timely manner with maximum revenue retention and customer satisfaction.

Key Result Responsibilities

  • Be the main point of contact for all codeshare related matters for internal and external stakeholders ensuring timely execution of related tasks.
  • Provide Reservation and Ticketing support to relevant stakeholders for imminent and urgent matters arising at customer touch points. This includes handling irregular operations, booking failures etc. which impacts codeshare passengers.
  • Ensure all published codeshare flights & schedules are available in the relevant reservations systems, highlighting any inconsistencies.
  • Ensure that all agreed O&D/markets are available for sale on relevant sales channels for partner airlines.
  • Analyse daily error reports related to codeshare flow, using various internal data sources to identify and highlight the issues to the relevant stakeholders. Follow-up to ensure timely resolution of such issues.
  • Perform a daily check on departed flights to ensure that the e-ticket/coupon status is updated and highlight/follow-up on inconsistencies (if any) to the relevant stakeholder for corrective actions
  • Provide reports to monitor trends and pricing activity performance by providing constant feedback to Management.
  • Generate regular MIS codeshare report as per the required schedule.
  • Actively participate, support and coordinate organization’s set IT/commercial initiatives/projects in the field of Codeshare. This includes new airlines partnership implementation and/or enhancement of existing partnership terms, covering, integration, testing & communication with relevant stakeholders
  • Coordinate with Finance (Revenue Accounting) to ensure the monthly Codeshare settlement is processed in a smooth manner. Work collaboratively to protect potential revenue leakages. 
  • Perform other tasks and duties as assigned by the Line Manager.

Qualifications (Academic, training, languages)

-    Bachelor’s degree or equivalent is essential
-    Well versed Airline Reservation & Ticketing Systems, preferably GDS, Amadeus/Sabre
-    Knowledge of reservations and ticketing procedures.
-    Proficient in Microsoft Office, mainly MS Excel
-    Fluent in English language

Work Experience

-    4+ years of experience airline sales / reservations/ travel services handling similar role or related activities pertaining to Codeshare/ Alliance agreements
-    Effective communication & interpersonal skills.
-    Ability to work well within a team and to work under pressure.
-    Proven skills in analyzing data, identifying issues, and recommending effective solutions.
-    Possess effective persuasive, negotiation and problem-solving skills. 

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