Fraud Monitoring Officer

Job Purpose

Identify, investigate, and mitigate fraudulent activities.

Key Result Responsibilities

• Continuously monitor real-time credit card transactions for potential fraudulent activity.
• Use fraud detection tools and software to analyze transaction and identify irregularities.
• Investigate flagged transactions to determine their legitimacy.
• Contact customers to verify suspicious transactions and gather necessary information.
• Provide support to customers affected by fraud, ensuring a positive and reassuring experience.
• Document and maintain detailed records of all investigations and actions taken.

Key Result Responsibilities - Continued

• Prepare reports on fraud trends and cases for management review.
• Liaise with other departments such as customer services and ground operations to resolve fraud cases efficiently.
• Work closely with the fraud prevention team to develop and implement strategies to reduce fraud.
• Ensure all activities comply with industry regulations and company policies.
• Maintain a high level of confidentiality and adhere to data protection standards.
• Maintains good working relationships with all departments, management and staff ensuring professional independence.

Qualifications (Academic, training, languages)

• Bachelor’s degree in accounting/Finance/Business Administration or equivalent; alternately a diploma in a related field combined with the needed working experience.
• Professional membership / certification in Aviation industry is an advantage. 
• Proficient in Microsoft Office (Advanced Excel and PowerPoint), Internet and Web Search.
• Highly analytical with Good skills.
• Good English Language, (French and Arabic are a plus).
• Moroccan Nationality is a must

Work Experience

• 3 + years of experience in consumer fraud mitigation in an online environment.
• 2+ years of experience in Internal Control, Finance or Accounting in any service industry, preferably in the Airlines or Aviation Industry; low cost airline experience is an advantage.
• Previous experience with systems and software used to both detect and prevent fraudulent activity.
• In depth understanding of payment processing (credit card, ACH).
• Proven skills in analyzing data,
• Cost-oriented, possesses effective persuasive, negotiation and problem-solving skills.