Corporate Travel Consultant, Pune - India

Special Note

This role comes under "CoreOps Service Private Limited", Air Arabia's newly launched Global Capability Center in Pune, India. 

CoreOps Services Private Limited (a subsidiary of “Air Arabia PJSC”) caters to the global business operations of the Air Arabia group and provides operations support to the Air Arabia parent company as well as its subsidiaries, joint ventures and associates worldwide. “CoreOps” focuses on centralizing, standardizing, and streamlining processes for efficient functioning of the business.

Job Purpose

Provide a high level of customer service and support to both existing and new clients and suppliers. Provide guidance and support to clients, using a variety of communication methods to enable the smooth running of day to day operations within the department.

Key Result Responsibilities

• Process bookings, visas, and travel arrangements for clients accurately and efficiently, ensuring compliance with company procedures.

• Effectively upsell and promote products and services to achieve revenue targets.

• Build long-term relationships with clients and partners, ensuring confidentiality and maintaining operational excellence.

• Focus on enhancing financial growth and customer experience through market research and tailored offerings.

• Deliver outstanding customer service across all communication channels, adhering to company policies and service SLAs.

• Address client queries promptly, manage complaints calmly, and escalate issues through appropriate channels when necessary.

• Maintain a comprehensive understanding of services and systems (Air & Land arrangements).

• Finalize DSR (Daily Sales Report) and documentation on the issuance day to ensure seamless reporting.

• Foster collaboration by sharing knowledge and information with colleagues.

• Work flexible shifts, including weekends and holidays, and handle workloads effectively under pressure.

• Be adaptable to perform duties in different branches and locations based on business needs.

Qualifications (Academic, training, languages)

• Bachelor’s/ Master’s degree in travel/management/hospitality or related field.
• Certifications in sales management or IATA or related areaCerCTop of Forms would be an advantage.

Work Experience

• Minimum 3 years of experience within the travel industry.
• Proficiency with Microsoft Office Suite and CRM software.
• Previous experience using travel systems (like Galileo/Amadeus/Sabre or similar) would be an advantage.