Coordinator - Sales Support

Job Purpose

Provides administrative support to the Sales team in the assigned region; responds to requests such as group bookings, exceptions, waivers, rebates, etc. Assists in the APIs set-up, agreements, statements, as well as in the implementation of new related projects as per adopted procedures and in line with Company’s objectives.

Key Result Responsibilities

1. Provides administrative and logistics support to the sales team in a timely manner and communicates any changes or updates in commercial operations as necessary.
2. Handles Groups Bookings, Groups Series & Umrah/Hajj operations in the assigned region from reception until materialization.
3. Provides customized dashboard & reports to Top Management & Sales Team according to the requirement.
4. Assists in on-going/new projects and initiatives related to the Commercial Sales in the assigned region, this includes BSP (Billing Settlement Plan/IATA), new systems, new products such as check-in and Bus segment, and others: provides necessary information and follows up on implementation in the corresponding area.
5. Provides on-going necessary support to the Commercial Team in the set-up of new destinations, this includes coordinating necessary arrangements related to contracts, LGs, systems set-up, training, logistics, etc.
6. Supports the coordination of the OTA/ API integration process in the assigned region;
   obtains all needed data, content and documentations for the initial set-up.  Coordinates with Finance to process payments, User Accounts, Login credentials, etc.; follows up to rectify any problem when arises

Key Result Responsibilities - Continued

1. Assists in organizing sales promotion campaigns and FAM trips. 
2. Handles complementary, barter deal tickets and rebate tickets  for sponsorships and commercial/marketing events, Travel agencies and other Airlines’ staff.
3. Handles Off-load cases and provides B2B no show certificates, as well as the exceptions to re-book, cancel and refund tickets based on medical and death cases reports provided by passengers.
4. Assists the sales team in modifications and cancellations (exceptions) made for travel agents or based on errors by staff throughout the network; supports the outstations with Group Bookings and arrangements (Business Class Lounge & Transit Hotels, etc.).
5. Handles Ancillaries services requested after the cutover time.
6. Coordinates with marketing department for updates related to POS & BTL in the assigned region as needed.
7. Prepares presentations for workshops and proposals for meetings with potential and existing clients.

Key Result Responsibilities - Continued

1. Special events and launches: Assist with the planning and execution of product launch, events and seminars for agents and corporate clients
2. Assists Sales team in generating incentive scheme and ensuring follow-up.
3. Provides daily support in the assigned region: airport taxes activation & refund, modifications, cancellations, refunds, name modification, split reservations, Ancillaries management, password reset, definitive password creation, transfers, extend OHDs, OTP handling, system issues resolution, credit reactivation & validity extend, booking Cargo Airway bills,
4. Creates new Accounts along with credentials, and deactivation when needed.
5. Prepares Purchase requests, and Purchase orders, and coordinates with suppliers for purchases and inventory.
6. Prepares B2B trade communication for any new products or new routes

Qualifications (Academic, training, languages)

• Bachelor’s degree in administration/economics IT or equivalent, a relating diploma is acceptable.
• A certificate in Project Management (PMS) is an advantage.
• Capable of using technology systems and tools; proficient in Microsoft Office, Internet and Web Search. Advanced Excel and Access skills.
• Very good in English, French and Spanish
• Moroccan Nationality is a must

Work Experience

• 1-2 years of related sales experience in the service industry preferably in airlines.
• A good exposure to the Aviation operations and services is an advantage.
• Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions.
• Reasonable experience in project management handling more than one project simultaneously.
• Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision-making skills.
• Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
• Product knowledge: capability of understanding market trends and challenging them leading to effective customer care solutions.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.