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Coordinator - Sales Support

Date:  14-Jan-2023
Company:  Air Arabia Maroc (3O)


Country:  MA

Job Purpose

Provides administrative and logistics support to the sales team and GSAs in the assigned region ensuring smooth workflow. Assists in the GSAs set-up, agreements, communication, as well as in the implementation of new related projects as per adopted procedures and in line with Company’s objectives.

Decision Making Parameters

  • The job holder handles his/her duties within the framework of responsibilities and boundaries identified with this role and in accordance with standard practices.


  • Consults with the Line Manager/Head of Sales modifications and approvals or any non-routine action prior to executing; all duties shall be performed thru proper channel and in compliance with adopted policies and procedures.

Key Result Responsibilities

  1. Provides administrative and logistics support to the sales team in a timely manner and communicates any changes or updates to commercial teams as necessary.


  1. Assists in on-going/new sales projects and initiatives, this includes BSP (Billing Settlement Plan/IATA), new systems, new products such as check-in and Bus segment, etc. Provides necessary information and follows up on implementation status and requirements in the corresponding area.


  1. Provides on-going necessary support to the sales team in the set-up of new destinations, this includes coordinating arrangements related to contracts, LGs, systems set-up, system training, logistics, etc.


  1. Assists in handling existing and new GSAs and suppliers’ contracts and SLAs. Prepares/updates standard templates for contracts and agreements to be used by sales team; reviews/renews contracts and SLAs in line with approved standards.


  1. Coordinates orientation tours for the GSAs and other distribution channels, as well as training on any new systems, services, products, and initiatives implemented.


  1. Coordinates the GSAs migration process in the assigned region as per adopted standards and reports any operational interruptions that might lead to loss of customers and sales.


  1. Supports the OTA/ API integration process for all GSAs in the assigned region by obtaining needed data, content and documentations for the initial set-up. Coordinates with internal departments to process payments, User Accounts, Login credentials, etc. and follows up to rectify problems (if any).

Key Result Responsibilities - Continued

  1. Assists in organizing sales promotion campaigns and FAM trips, coordinates with marketing team on requirements and necessary arrangements.
  2. Conducts regular system audits on the GSAs to ensure adherence with applicable standards.
  3. Coordinates with marketing department for updates related to POS & BTL in the assigned region as needed.
  4. Prepares function-related reports on daily/monthly basis or as advised by the Line Manager to reflect the sales performance.
  5. Maintains updated records of all the data and contacts to be referred to when needed.
  6. Performs any additional responsibilities as assigned by the Line Manager.

Qualifications (Academic, training, languages)

  • Bachelor degree in Administration/IT or equivalent, a relating diploma is acceptable.
  • A certificate in Project Management (PMS) is an advantage.
  • Capable of using technology systems and tools; proficient in Microsoft Office, Advanced Excel and Access skills.
  • Fluent in Italian
  • Moroccan Nationality is a must

Work Experience

  • 1-2 years of related sales experience in service industry preferably in airlines.
  • A good exposure to the Aviation operations and services is an advantage.
  • Proven skills in analysing data, identifying pitfalls and recommending cost-effective solutions.
  • Reasonable experience in project management handling more than one project simultaneously.
  • Cost-oriented, possesses effective persuasive, negotiation, problem solving and decision making skills.
  • Ability to use a balance of technical expertise, and interpersonal relations to execute new initiatives that support company’s objectives.
  • Product knowledge: capability of understanding market trends and channelling them leading to effective customer care solutions.
  • Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.

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