Infrastructure Manager

Job Purpose

Ensures delivery and management of costeffective and fit for purpose IT platforms to support the provision of technology based services to ISA and its clients

Takes accountability for the complete infrastructure and network and their operational management including those hosted within ISA data centers and or externally hosted or with cloud service providers. Ensures delivery of all IT operations and stability reliability and scalability of the IT environment within ISA
 

Key Result Responsibilities

Develops and implements an IT Infrastructure and operations strategy action plans policies and standards that aligns infrastructure requirements for capacity, operations, and security with the overall business needs 

Develops and implements data & recovery strategy policies and procedures that ensure the consistency availability security and recovery of all data as per agreed standards and regulatory requirements

Plans reviews and approves preventative perfective and adaptive data recovery solutions to enhance availability of data minimize risks and protect the interests of ISA and its clients

Collaborates with stakeholders and clients to design and implement data recovery action plan aligned with business continuity plans ensuring cost effectiveness and agreement with business objectives 

Sets and manages the data back up retrieval and recovery procedures to ensure proper utilization of tools and methodologies throughout the process and achieve timely successful results in case of incidents and disasters

Partners with stakeholders to test recovery procedures and contingency plans address exposure to risk and ensure that agreed levels of continuity are maintained

Manages internal and external infrastructure Network and DevOps technical experts and operations to deliver against the action plans

Overseas the data center to ensure all data of ISA and clients are properly managed secured and maintained including those hosted internally and or externally hosted or with cloud service providers

Sets necessary measures and standards to ensure all data is archived backedup protected and retrievable as per policy agreed measures and clients requirements and within agreed SLAs

Collaborates with line managers to identify and source for business requirements and manage the design and architecture of agreed specifications accordingly infrastructure connectivity hardware UAT testing etc ensuring adherence with ISA and clients standard measures

Develops policies and procedures sets KPIS and implements processes for monitoring measuring and continuous improvement of systems and applications 

Categorizes information and communication systems by service tiers and ensures service levels and availability are committed to in relation to the tiers. Forecasts demand and capacity requirements for budget planning purposes.

Designs and implements the action plan for all IT Operations in collaboration with line managers and in alignment with business continuity plans and business objectives ensuring cost effectiveness. 

Plans preventative perfective and adaptive maintenance of all IT operations ensuring risks associated with critical tier systems are prioritized for resolution ensures the technology components for ISA and its clients provide required level of stability reliability capacity flexibility scalability and continuity to meet business needs

Coordinates planning designing and testing of maintenance procedures and contingency plans to address exposure to risk and ensures that agreed levels of continuity are maintained Collaborates with the Governance team to ensure adherence to agreed security measures/regulations in all operations

Explores and assesses new and emerging hardware software and communication technologies methods and techniques recommends best practices to be adopted on all aspects of infrastructure computers storage network end points etc

Actively engages with technical experts and project managers to promote awareness and compliance with service transition quality plans and processes.

Key Result Responsibilities-Continued

Implements the release policy in the context of development production operations. Provides immediate solutions for problems and acts as the point of escalation in the operations to ensure no failure

Manages the configuration management system ensures that processes are in place for consistent classification management of CIs verification and audit of configuration records. Ensures that all changes to assets and services are accurately controlled and recorded 

Negotiates contracts with external vendors and ensures they support the committed service level objectives. Verifies invoices in line with SLAs and coordinates with Finance for settlement of payments

Partners with HR to set objectives and identify KPIs for the respective team members ensures his her subordinates are fully aware and knowledgeable of their targets.  Provides on going support and supervision to the team members to assist them achieve their goals and bridge any gaps identified

Advises other IT teams and business on application infrastructure related matters eg licensing backups disaster recovery etc

Analyzes metrics and reports on performance of systems and applications periodically. Ensures that problems in IT operations are anticipated investigated and resolved and reaches out for line managers support when needed

Conducts regular reviews and assessment for the function related work flow and operating procedures to enhance the process and maximize productivity

Performs any additional responsibilities as directed by Head of Department

Qualifications (Academic, training, languages)

Bachelors degree in computer engineering Information Technology Computer Science or equivalent
ITIL Certified
CCNP CCIE MCSE RHEL Certification
Strong knowledge in IaaS PaaS and SaaS based setups to manage vendors and service providers
Fluent in English Language

Work Experience

Effective persuasive negotiation problem solving and decision making skills
Employs technical expertise and interpersonal relations to achieve companys objectives
Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs