Job Title:  Travel Consultant - Implant

Job Purpose:

To deliver expert travel consultation services directly from the client’s office, ensuring smooth and efficient travel arrangements tailored to employees (Corporate) needs.

Key Responsibilities:

1. Client-Facing Travel Services

• Act as the primary point of contact for the client’s travel needs, delivering personalized and efficient service.
• Understand and adhere to the employees travel preferences to ensure compliance and satisfaction.
• Provide expert consultation on travel options including flights, hotels, ground transport, and visa requirements.
  
  

2. Booking & Itinerary Management

• Manage end-to-end travel bookings using GDS (preferably Galileo), ensuring accuracy and cost effectiveness.
• Coordinate with airlines, hotels, and other service providers to secure optimal travel arrangements.
• Monitor and manage changes, cancellations, and disruptions with professionalism and urgency.
  
  

3. Relationship Management

• Build and maintain strong relationships with the employees.
• Proactively identify opportunities to improve service delivery and client satisfaction.
  
  

4. Operational Excellence

• Maintain accurate records of bookings, invoices, and travel documentation.
• Ensure compliance with industry regulations and internal processes.
• Implement efficient workflows to reduce errors and improve turnaround time.
• Submit weekly/monthly reports and dashboards to the management.

5. Visa Consultation Services

• Provide expert guidance on global visa requirements, documentation, and application processes for various destinations.
• Coordinate with visa service providers to ensure timely and compliant processing.
• Stay updated on international travel regulations and proactively communicate changes to clients and stakeholders.
  
  

 Dimensions:
Personal Qualities:

• Fluent in Chinese, Arabic and English (written & verbal).
• Strong interpersonal and communication skills.
• Detail-oriented with excellent organizational and multitasking abilities.
• Proactive problem-solving mindset and ability to work independently.
  
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Education:

• Bachelor’s degree in Travel & Tourism, Hospitality, Business Administration, or related field.
  
  

Experience:

• Minimum 4 years of experience in the travel industry, preferably in a corporate or implant setting.
• Advanced proficiency in GDS systems (Amadeus, Sabre, Galileo).
• Experience handling complex itineraries and working with multinational clients.