Job Title:  Sales Support Executive - Females Only

Job Purpose:

To provide administrative and operational support to the sales team of Air Arabia GSA, ensuring smooth coordination between internal departments, travel agents, and customers. The role focuses on maintaining high service standards, managing sales documentation, and supporting the achievement of sales targets through efficient back-office operations.

Key Responsibilities:

1- Sales Coordination & Support

• Assist the sales team in preparing proposals, presentations, and reports.
• Coordinate with travel agents and corporate clients for bookings, fare queries, and promotional offers.
• Maintain and update customer databases and sales records.
  
  

2- Customer Service & Communication

• Respond to customer inquiries via phone, email, and in-person with professionalism and courtesy.
• Provide accurate information on flight schedules, fares, and policies.
• Handle customer complaints and escalate issues when necessary.

3- Administrative & Reporting Tasks

• Prepare daily, weekly, and monthly sales reports using Excel.
• Maintain organized records of contracts, agreements, and correspondence.
• Support the team in organizing promotional events and campaigns.

4- System & Data Management

• Ensure accurate data entry in booking and CRM systems.
• Monitor and reconcile sales transactions and agent commissions.
• Assist in tracking performance metrics and KPIs.

Dimensions:
Personal Qualities:

• High level of accuracy in handling data and documentation.
• Ability to manage multiple tasks and prioritize effectively.
• Strong service orientation with a helpful and positive attitude.
• Collaborative mindset with the ability to work well in a multicultural team.
• Capable of working under pressure and meeting tight deadlines.
• Takes initiative in problem-solving and process improvement.
  
  

Education:

• Bachelor’s degree in Business Administration, Tourism, or a related field.
  
  

Experience:

• 1–2 years of experience in airline or travel agency sales support roles.
• Strong communication skills in English and Arabic, Hindi/Urdu is a plus.
• Proficiency in Microsoft Excel and Word.
• Familiarity with airline reservation systems and CRM tool is an advantage.