Job Title:  Sales Manager - Kuwait

Reports To: General Manager Kuwait

Department: Sales

Job Purpose:

Lead sales efforts, driving revenue growth and fostering relationships. Inspire team to deliver exceptional service, connecting travelers with transformative experiences worldwide. Primarily focused on Corporate Sales, but to include B2B and Leisure opportunities where relevant.

Key Responsibilities:

• Develop and execute comprehensive sales strategies to achieve revenue targets and increase market share within the travel industry.
• Identify and pursue new business opportunities, including partnerships, alliances, and sales channels.
• Build and maintain strong relationships with key clients, travel agencies, corporate accounts, and industry stakeholders.
• Lead and motivate a team of sales representatives, providing guidance, coaching, and support to ensure performance targets are met or exceeded.
• Analyze market trends, competitor activities, and customer feedback to identify opportunities for growth and innovation.
• Collaborate with cross-functional teams, including marketing, operations, and customer service, to ensure seamless delivery of products and services.
• Prepare and present sales forecasts, reports, and analyses to senior management, providing insights and recommendations for strategic decision-making.
• Stay informed about industry developments, emerging trends, and technological advancements to maintain a competitive edge in the market.
• Represent the company at industry events, trade shows, and conferences to promote brand awareness and networking opportunities.

Sales & Customer Experience:

• Proven track record in sales management, exceeding targets, and driving revenue growth.
• Strong understanding of customer needs and ability to deliver exceptional service.
• Proficient in sales techniques, negotiation, and customer relationship management.

Operational excellence:

• Experience in optimizing sales processes and workflows to enhance efficiency and productivity.
• Ability to implement best practices and streamline operations to deliver high-quality service.
• Strong attention to detail and problem-solving skills to ensure smooth operations and customer satisfaction.

Dimensions:

Personal Qualities:

• Leadership: Inspiring and motivating team members to achieve goals.
• Adaptability: Thriving in dynamic environments and adjusting strategies as needed.
• Integrity: Upholding ethical standards and building trust with clients and colleagues.
• Creativity: Innovating solutions to meet customer needs and drive business growth.
• Resilience: Maintaining composure and positivity in challenging situations.

Education:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Proficiency in CRM software, Microsoft Office suite, and other sales management tools.
• Excellent communication, negotiation, and presentation skills.

Experience:

• 5+ years of proven experience in sales management within the travel industry, with a track record of achieving and exceeding sales targets.
• Leadership, communication, and relationship-building skills.
• Strategic thinking and results-oriented mindset.
• Strong leadership abilities with experience in leading and developing high-performing sales teams.
• Demonstrated ability to build and maintain relationships with clients and industry partners.

• Strategic thinker with a results-driven mindset and a passion for delivering exceptional customer experiences.