Job Title:  Coporate Travel Consultant - Egyptians Only

Job Title: Corporate Travel Consultant

Department: Coporate

Reports To: Head of Operations

Version:01 – 19-09-2024

Job Purpose:

Responsible for planning, booking, and managing domestic and international travel for our corporate clients. Your role is crucial in ensuring compliance with client travel policies, providing expert advice, and optimizing travel itineraries to meet client preferences while delivering exceptional customer service.

Key Responsibilities:

1. Travel Management: Plan, book, and manage all aspects of corporate travel, including flights, accommodations, car rentals, and ground transportation for clients.

2. Policy Compliance: Understand and adhere to client travel policies, ensuring all bookings comply with established guidelines.

3. Consulting: Provide professional travel advice, optimizing itineraries based on cost, time efficiency, and client preferences.

4. Vendor Relations: Maintain strong relationships with travel vendors (airlines, hotels, car rental agencies) to negotiate the best deals and ensure seamless service delivery.

5. Issue Resolution: Handle changes, cancellations, and emergency travel needs with prompt and efficient resolutions to ensure client satisfaction.

6. Standardized Procedures: Implement clear, standardized booking processes to reduce errors and enhance consistency, improving client satisfaction.

7. Industry Awareness: Stay updated on industry trends, travel regulations, new technologies, and safety protocols to provide informed advice.

Operational Management:

• Efficiently manage the entire booking process for flights, hotels, car rentals, and ground transportation.
• Provide regular reports on travel costs, savings, and key performance metrics to senior management, identifying areas for cost reduction and process improvement.

Dimensions:

Personal Qualities:

• Strong knowledge of corporate travel processes, visa requirements, and airline policies.
• A customer-first mindset with the ability to provide prompt, efficient, and courteous service.
• Proficiency in GDS systems (e.g., Galileo, Amadeus, Sabre) 
• Excellent English & Arabic communication skills (written & verbal).
• Ability to handle multiple client requests in a fast-paced environment.
• Flexibility to work in rotational shifts.
• Passion for Travel.

Education:

• Bachelor’s degree in Business Administration or Travel Management or related field.
• IATA certification is desirable.

Experience:

• 5-7 years experience in travel industry
• Minimum of 3 years of experience as a Travel Consultant, with a focus on corporate travel.