Job Title:  City Check in Agent

Job Purpose:

This role involves assisting travellers with check-in procedures, baggage handling, and ensuring compliance with airline regulations. The City Check-in Agent aims to enhance the overall travel experience for passengers by offering personalized assistance and resolving any issues promptly.

Key Responsibilities:

• Coordinate check in procedures and formalities with assigned agent or loader in the corresponding sales shop as per adopted practice and in line with G9/IATA terms and conditions ensuring accurate check-in of customers and baggage as well as customer’s satisfaction.
• Process /monitor visas applications and cancellations through Cozmo in line with the Air Arabia general policies and procedures. Take necessary action related to waver in case of delay.
• Conduct check-in procedures for passengers outside of the airport terminal, ensuring accuracy and efficiency.
• Handle baggage check-in and ensure compliance with airline regulations and safety protocols.
• Provide personalized assistance to passengers, addressing inquiries and resolving any issues related to check-in processes.
• Maintain a professional and courteous demeanour while interacting with passengers and addressing their needs.
• Adhere to security procedures and protocols to ensure the safety and security of passengers and their belongings.
• Performs other duties as required by the Supervisor/Head of Sales Shops.
  
  

Operational excellence:

• Coordinate with airline staff and ground handling agents to facilitate smooth operations and timely departure of flights.
• Maintain the company properties such as publications, brochures, equipment, office, waiting area, etc. in a good condition keeping in mind the Air Arabia corporate image.
• Uphold customer service standards and contribute to a positive travel experience for passengers.
• Submit daily reports as per the agreed standard.

Dimensions:

Personal Qualities:

• Demonstrate excellent communication and interpersonal skills.
• Customer service-oriented attitude.
• Display a genuine passion for travel.
• Fluency in English & Arabic Language (Written & Verbal).

Education:

• Bachelor's degree or Diploma in Business Administration/Commerce/Management.
• Specialization in Travel and Tourism is an advantage.
• IATA certification Experience: · 2+ years of Airport experience.
• Proficiency in Altéa DCS travel systems.